Service
In order to establish a better and sustainable long-term relationship with our clients and create a set of excellent Flying Eagle service systems, we are committed to offering them high-quality products and a wide range of services.
The company adheres to the client-oriented tenet of addressing customers’ needs, solving their pain points, and offering a broad spectrum of attentive services. We aim to achieve detailed and meticulous consultation research, standardized and professional on-site installation, thoughtful operation training, timely and effective after-sales service, as well as the safe and reliable operation of the products.
Personnel Training Plan
As part of the project implementation, we will provide comprehensive technical training for 3 to 5 of your technicians. The training curriculum will cover the following areas:
1. Fundamental Principles of the ACS (Automated Control System)
2. Operation Principles and Usage of Core Instruments
3. Computer System Fundamentals
4. ACS Operating Procedures
5. External Wiring and Installation Standards
6. Instrument Calibration Procedures
7. Routine Equipment Maintenance
8. Identification and Troubleshooting of Common Faults
Pre-sale Service
1. We will assign professional engineers to conduct a detailed on-site inspection.
2. our technicians will monitor the system’s operational status, manage historical data,and perform preliminary data collection
3. Provide improvement suggestions for operating equipment and system optimization.
After-sale Service
Our company has a special After-Sales Service Department to provide long-term after-sales service for customers, with a 24-hour service hotline and door-to-door service within 48 hours. After-sales service centers and spare parts warehouses are set up in Northeast, North China, Northwest, East China and Central Chinato ensure the quality of after-sales service and supply stability.